Terms and Conditions • ADHD & Neuroqueer Coaching

The Terms and Conditions were last updated on 25th June, 2026.

1. Introduction

These Terms and Conditions apply to this website, my digital communities, my live workshops, and to all transactions related to my products and services (including those hosted on external platforms such as Ko-fi and PayHip). You may be bound by additional contracts related to your relationship with me or any products or services that you receive from me. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.

2. Binding

By registering with, accessing, or otherwise using this website, my memberships, or my digital platforms, you hereby agree to be bound by these Terms and Conditions set forth below. The mere use of this website, my memberships, or my digital platforms implies the knowledge and acceptance of these Terms and Conditions. In some particular cases, I can also ask you to explicitly agree.

3. Electronic Communication

By using this website or communicating with me by electronic means, you agree and acknowledge that I may communicate with you electronically on my website or by sending an email to you. You agree that all agreements, notices, disclosures, and other communications that I provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

4. Intellectual Property

I or my licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website, or within my membership portals, workshop download packs, and digital course platforms, in any form, without my prior written permission.

4.1.1 Workshop and Membership Asset License

Where a workshop or membership tier explicitly provides downloadable resources (such as templates, guides, or design assets), I grant you a limited, non-exclusive, non-transferable, revocable license to use those files for your own personal, educational, or internal business operations. You are strictly prohibited from reselling, sub-licensing, redistributing, or repackaging these digital files to create competing products, templates, or commercial assets for sale.

5. Newsletter

Notwithstanding the foregoing, you may forward my newsletter in electronic form to others who may be interested in visiting my website.

6. Third-Party Property

My website may include hyperlinks or other references to other parties’ websites. I do not monitor or review the content of other parties’ websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by me.

I will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. I will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

7. Responsible Use and Community Guidelines

7.1 Intended Use

By visiting my website, subscribing to my memberships, enrolling in my workshops, or participating in my interactive spaces, you agree to use these platforms and materials only for their intended purposes. Your use must comply with these Terms, any additional contracts with me, applicable laws, regulations, and generally accepted online practices and industry guidelines.

7.2 Prohibited Technical Interference

You are strictly prohibited from engaging in any activity that causes, or may cause, damage to my website, hosting platforms, or delivery software, or that interferes with the performance, availability, or accessibility of my services. You must not:

Use my website, courses, or membership spaces to host, publish, or distribute malicious computer software (such as viruses, spyware, or malware).
Conduct any systematic or automated data collection activities (including scraping, data mining, extraction, or harvesting) on or in relation to my platforms.
Use any data collected from my digital spaces for direct marketing activities, spamming, or unsolicited commercial communication.

7.3 Community Conduct and Respect

When interacting within my live workshops, group coaching sessions, community threads, message boards, or membership groups, you must treat all other participants and the host with respect.

Harassment and Defamation: You must not defame, harass, stalk, threaten, abuse, or violate the privacy of other users, members, or attendees.
Confidentiality and Privacy: You are strictly prohibited from sharing, publishing, or distributing the personal details, private stories, business details, or contact information of other attendees, users, or members to anyone outside the specific group without their prior, explicit, written permission.
Unsolicited Contact: You must not harvest member lists or contact other attendees outside of my designated platforms or events for commercial pitches, networking exploitation, or personal reasons, unless they have expressly invited you to do so.

7.4 Enforcement and Termination

I reserve the right to monitor my interactive spaces and, at my sole discretion, remove any content or immediately revoke access to memberships, workshops, or platforms (without a refund) for any user who violates these responsible use terms.

8. Refund and Return Policy

8.1 General Terms

In all cases, you must contact me with your name, the email address used for purchase, and the date and time of purchase, clearly stating your request for a refund or transfer. I will respond as soon as possible, using the timestamp of your initial communication to acknowledge your request. You can use my postal address, but this is a mailbox service and there will be a significant delay in my response. The quickest way to get a response is by using my contact form, or replying to the original purchase email.

To meet a cancellation deadline specified in clauses 8.2 to 8.4 below, you must send your clear communication to cancel before the relevant cancellation period has expired. You may use my online contact form or email me directly.

Please note that under consumer protection laws, there are statutory exceptions to the right to cancel distance contracts (such as for digital content delivered instantly, or services fully performed within the cancellation window). Where an exception applies, it is detailed in clauses 8.2 to 8.4 below.

8.1.1 Termination for Breach of Conduct

If your access to a membership, live workshop, group coaching session, or digital platform is revoked or terminated by me due to a violation of the Responsible Use and Community Guidelines (Section 7), you will forfeit all fees paid. No refunds—full or partial—will be issued under any circumstances for sessions, access, or periods remaining in your billing cycle.

8.2 One-to-One Coaching

8.2.1 Refunds: If we mutually decide to no longer work together, I will issue a partial refund for any unfulfilled sessions. The refund amount will be calculated by deducting my standard single-session rate for any coaching sessions already delivered from the total amount paid.
8.2.2 Missed Appointments: Missed sessions where no notice was given are fully chargeable. In the event of extenuating circumstances that are genuinely unforeseeable and unpreventable, my fee may be waived or partially waived at my sole discretion on an individual basis.
8.2.3 Lateness: If you are running late, please email me as soon as possible. I will remain available for the remainder of your scheduled slot, but the session cannot be extended past its original end time. If I do not hear from you, I will wait for 10 minutes before assuming you are unable to join, and the session will be forfeited and charged.
8.2.4 Cancellation and Postponement: To cancel or postpone a session without charge, you must give at least 2 working days’ notice. If you need to cancel within 24 hours due to circumstances that are entirely unforeseeable and unpreventable, the fee may be waived or partially waived at my sole discretion on an individual case-by-case basis.
8.2.5 Third-Party and Access to Work Funding
- Where coaching sessions are funded in whole or in part by a third party — including but not limited to the UK Government’s Access to Work scheme, an employer, or any other funding body — the following terms apply:
- Invoices will be issued at the organisational rate following each session and are payable within the payment terms set out in my invoice.
- If payment from the funding body is delayed by more than four weeks from the invoice date, the outstanding balance becomes the responsibility of the client named in our coaching agreement, regardless of whether the third party has reimbursed them.
- It is the client’s responsibility to manage their claim with the relevant funding body and to ensure that invoices are submitted promptly. I am not responsible for delays caused by the DWP, an employer, or any other third party.
- If you anticipate a delay in payment for any reason, please notify me as soon as possible. I will always try to work with you, but I reserve the right to pause sessions until any outstanding balance is settled.

8.3 Group Coaching and Live Workshops

Under the Consumer Contracts Regulations, you have a 14-day cooling-off period from the date of purchase to cancel your ticket for a full refund without giving a reason. However, if you book a ticket for a live event or group session scheduled to take place within this 14-day window, you agree that the service may begin before the cooling-off period ends. If the service is fully performed (i.e., the live workshop takes place), your right to cancel is lost entirely.

Once the statutory 14-day cooling-off period has expired, the following discretionary cancellation policy applies:

Cancellation 14+ days before the event date: You will receive a 50% refund.
Cancellation within 7 days of the event date: Zero refund will be issued.
Waiting List Exception: If I am operating an active waiting list for that specific date and time, and your place can be successfully filled by another attendee, I will issue a full refund regardless of the cancellation timing.
Ticket Transfers: If you find another person to take your place, I will transfer the ticket to them free of charge, provided they explicitly agree to my Privacy Policy and these Terms and Conditions before the event begins.

8.4 Memberships and Digital Content Access

8.4.1 Memberships (Ko-Fi)

International Restrictions: Due to cross-border European Union digital tax regulations, this membership tier cannot accept subscriptions or payments from billing addresses located within the European Union (EU). If you are based in an EU member state, please do not subscribe, as international transactions are restricted on this specific gateway account.
Cancellation: You can cancel your ongoing membership at any time. Following cancellation, your digital access will remain active until the end of your current paid billing period, at which point access will automatically terminate. No partial refunds are provided for mid-month cancellations.

8.4.2 Self-Paced Workshops (PayHip)

Instant-Access Waiver: The workshops hosted on PayHip consist of instant-access, pre-recorded, and self-paced digital content. Under the Consumer Contracts Regulations, the standard 14-day digital cooling-off period does not apply if digital delivery begins immediately with your express consent.
Refund Exclusion: By completing your purchase on PayHip and actively ticking the mandatory checkbox at checkout, you give your express consent for the digital content to be supplied instantly. You explicitly acknowledge that by gaining immediate access to the workshop materials, you waive your statutory right to a 14-day cooling-off period, and the purchase is entirely non-refundable.

9. Content Posted by You and User-Generated Material

9.1 Open Communication Channels

I may provide various open communication tools and interactive features across my website and external services, such as blog comments, community forums, message boards, membership groups, live workshop text chats, Q&A threads, and associated social media channels.

9.2 Monitoring and Right to Remove

You acknowledge that it is not operationally feasible for me to prescreen or actively monitor all content shared or submitted by users across these platforms. However, I reserve the right to review any content, monitor all use of and activity across my digital spaces, and edit, remove, or reject any user-submitted content in my sole discretion without prior notice.

9.3 Content Standards

By posting information or otherwise using any open communication tools as mentioned, you agree that your content will comply with these Terms and Conditions. Your content must not be illegal or unlawful, infringe any person’s legal rights (including intellectual property or privacy rights), or contain unauthorized advertising or commercial spam.

9.4 Intellectual Property License

You retain ownership of any copyright in the content you post. However, by submitting content to any public or member-only area of my platforms, you grant me a worldwide, non-exclusive, royalty-free, perpetual, and transferable license to host, store, cache, reproduce, and display that content solely for the purpose of operating, maintaining, and archiving my membership portals, workshops, and community spaces.

10. Idea Submission

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to me unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to me absent such written agreement, you grant to me a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

11. Termination of Use and Service Access

I may, in my sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website, my membership tiers, my digital community spaces, or any Service thereon. You agree that I will not be liable to you or any third party for any such modification, suspension, or discontinuance of your access to the website or community features. You will not be entitled to any compensation or other payment for lost platform settings or contributed content.

11.1 Exception for Prepaid Services

Section 11 does not apply to active, unfulfilled 1-to-1 coaching contracts or paid live workshop tickets. If I must permanently discontinue or cancel an unfulfilled premium service for reasons other than your breach of contract under Section 7, you will be issued a pro-rata refund for the unfulfilled portion of your purchase in accordance with Section 8. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on my platforms.

12. Warranties and Liability

12.1 Statutory Guarantees

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. I warrant that all services, including live workshops, group coaching, and one-to-one coaching, will be carried out with reasonable care and skill in accordance with applicable UK consumer laws.

12.2 Disclaimer of Warranties

Subject to section 12.1, this website, my digital course platforms (including PayHip), my membership spaces (including Ko-fi), and all associated content are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. I expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the content. I make no warranty that:

This website, my platforms, or my products and services will meet your exact personal expectations or requirements;
My digital spaces, checkout software, or communication tools will be available on an uninterrupted, timely, secure, or error-free basis;
The specific business, personal, or creative results you achieve from participating in my workshops or coaching will match any particular outcome.

Nothing on my platforms, website, or within my workshop materials constitutes, or is meant to constitute, legal, financial, medical, or psychological advice of any kind. If you require professional advice, you must consult an appropriately qualified professional.

12.3 Limitation of Liability

The following provisions of this section will apply to the maximum extent permitted by applicable UK law and will not limit or exclude my liability in respect of any matter which it would be unlawful or illegal for me to limit or to exclude.

In no event will I be liable for any direct, indirect, incidental, or consequential damages (including any damages for loss of business profits or revenue, business interruption, loss or corruption of data, software, or database, or loss of or harm to property) incurred by you or any third party, arising from your access to, or use of, my website, coaching services, workshop platforms, or membership spaces.

Except to the extent any additional contract expressly states otherwise, my maximum liability to you for all damages arising out of or related to my website, digital communities, or any products and services marketed or sold through my platforms—regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort, or otherwise)—will be strictly limited as follows:

For digital products, memberships, and single workshops: Liability is strictly limited to the total amount actually paid by you to me for the specific transaction out of which the liability arose.
For block coaching packages and ongoing 1-to-1 services: Liability is strictly capped on a pro-rata basis. It will not exceed the value of the specific individual sessions or unfulfilled service portions that are the subject of the active dispute. I will not be liable for the return of any fees attributed to coaching sessions that have already been fully delivered, attended, or forfeited due to client lateness or cancellation under Section 8.2. Such limit will apply in the aggregate to all of your claims, actions, and causes of action of every kind and nature.

13. Privacy

To access my website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

I take your personal data seriously and am committed to protecting your privacy. I will not use your email address for unsolicited mail. Any emails sent by me to you will only be in connection with the provision of agreed products or services.

I have developed a policy to address any privacy concerns you may have. For more information, please see my Privacy Statement and my Cookie Policy.

14. Accessibility

I am committed to making the content I provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of my website or digital assets due to your disability, I ask you to give me notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques, I will promptly resolve it.

15. Export Restrictions / Legal Compliance

Access to my website or digital platforms from territories or countries where the content or purchase of the products or services sold is illegal is prohibited. You may not use this website or my platforms in violation of export laws and regulations of the United Kingdom.

16. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and Conditions, in whole or in part, to any third party without my prior written consent. Any purported assignment in violation of this Section will be null and void.

17. Breaches of these Terms and Conditions

Without prejudice to my other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, I may take such action as I deem appropriate to deal with the breach. This includes temporarily or permanently suspending your user accounts on my website, terminating your active Ko-fi membership subscriptions, blocking your email and profile access within my PayHip workshop portals, restricting your billing details from future purchases via my payment processors, and/or commencing legal action against you.

18. Force Majeure

Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and Conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.

19. Indemnification

You agree to indemnify, defend and hold me harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and Conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse me for my damages, losses, costs and expenses relating to or arising out of such claims.

20. Waiver

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

21. Language

These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.

22. Entire Agreement

These Terms and Conditions, together with my privacy statement and cookie policy, constitute the entire agreement between you and Emma Leadley in relation to your use of this website, my membership tiers, my workshop portals, and all associated services.

23. Updating of these Terms and Conditions

I may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website or associated platforms. Your continued use of my website or services following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.

24. Choice of Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of the United Kingdom. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of the United Kingdom. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

25. Contact Information

This website and its associated services are owned and operated by Emma Leadley. My legal mailing address is Office 2024, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG. Please note this is a mailbox only and any correspondence will reach me but with delays. Contact via the contact page on this website is the quickest way to get in touch.